FAQ

How long will it take to receive my order?

Estimated shipping time takes 7-18 business days for US orders and 7-20 business days for international orders.

Shipping confirmation email will be sent to you as soon as your order is shipped. 

All orders will be dispatched from our warehouse within 3-5 business days. Please allow up to 6 days during holiday seasons.

How can I track my order?
As soon as your order is shipped, you will receive a tracking number that allows you to track your order. 
Can I pay using my debit/credit card?

Yes you can! We accept all major credit/debit card payments.

Can I still make changes to my order after placing it?

Order changes, cancellations, shipping address update needs to be done within 1 hour upon placing them. You can email us for any requests.

What do I do if my product is faulty?

If you receive a faulty item, please send us an email and our Customer Service team will assist you.

What is your return/refund policy?

Please see refunds and returns policy page. If you are not satisfied with your order, you can return your order within 30 days of receiving it.

Still have questions?

Please contact us at support@lulu-paw.com and we will get back to you within 24 hours.