Shipping

Delivery & Shipping

We process orders between Monday and Friday and do not ship on weekends. Orders will be processed within 3-5 business days of ordering and shipped the following business day. 

Please note: In situations where products are in high demand, processing time can take longer than 3 business days. 

Shipping Method Delivery Time*
United States
7-22 Business Days
Worldwide
7-24 Business Days
Expedited United States
4-7 Business Days
Expedited Worldwide
7-16 Business Days

*Please note: These are estimated delivery times only, therefore, LuluPaw is not guaranteeing delivery dates.

Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which could cause delays in delivering your order. Delays may also occur as a result of customs clearance.

24 hours after your order is placed, we will no longer to be able to change or correct delivery information or cancel the order. You, the customer, will void any replacements or refunds if correct shipment information isn't provided at time of order. 

Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time. International customers will be responsible for any customs fees.

Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.